Goods returns

James Heal terms and conditions relating to goods returns

For full details of our terms and conditions of sale please review our complete Terms and Conditions.


How to contact us if there's a problem

If you have any questions concerning your order, issues or faults with items within your order, delivery delays etc then please contact our Sales team as soon as possible by email: or telephone +44 (0)1422 366355.


Goods returns (excerpt from Terms and Conditions of Sale)

  1. The Goods supplied to the Customer by the Company under the Contract shall be of satisfactory quality (within the meaning of the Sale of Goods Act 1979, as amended) and fit for any purpose held out by the Company.
  2. In the event of Goods not being of satisfactory quality in accordance with clause 1 then this clause 2 shall apply: if the Customer fails to retain possession of Goods, or if no notice of rejection has been received by the Company within 3 months of Delivery, the Customer shall be deemed to have accepted such Goods.
  3. The Customer must inspect all Goods upon delivery. Failure to do so will result in further charges being applied in the event of a return.
  4. If on Delivery Goods are found to be faulty, defective or damaged the Customer must inform the Company in writing as soon as reasonably possible and in any event within 2 working days of it manifesting itself.
  5. All returned Goods must be authorised by the Company and will be subject to such carriage, packaging and insurance charges as the Company may reasonably stipulate. All Goods returned to the Company must be returned in their original packaging and be unused. Where this is not the case further charges may be applied which will be at the Company’s discretion.
  6. The Company shall not be under any liability to repair or at its option replace or pay for the repair or replacement of any Goods which are found to be defective if:
    • the defect is caused or substantially caused or exacerbated by wear and tear, overloading, excessive use, misuse, neglect, modification or attempted modification carried out other than by the Company, or use of the Goods in connection with ancillary equipment not approved in writing by the Company, or default in proper maintenance or cleaning; or
    • the Customer authorises or carries out any repair or replacement of any Goods without first affording the Company a reasonable opportunity of replacing or repairing them; or
    • the Customer has been guilty of any breach of the terms of the Contract under which the Goods were supplied.
  7. Where any Goods are not manufactured by the Company, the Company shall be liable for such defects to the extent only that the Company obtains redress from the manufacturer or supplier thereof PROVIDED that:
    • the Company shall not be obliged to take any step to attempt to obtain such redress except at the request and expense of the Customer and upon provision by the Customer of a full indemnity as to costs for which the Company may thereby become liable; and
    • nothing in this condition 7 shall have effect as to impose upon the Company any additional liability or obligations other than those referred to in condition 1 hereof.


This website is owned and operated by James H. Heal & Company Limited.

Governing Law and Jurisdiction

These conditions and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.

The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

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